A case describes a business case that runs through a particular process variant. It is therefore the image of exactly one process cycle. Each case can be identified by its individual case ID. A case has attributes that can have a different value for each case.
What do you need business cases for?
The cases represent a real business transaction in the IT system. The cases thus represent the range of processes, process variants and process steps to be analyzed. In addition to the sequence, this image also includes important attributes such as cycle time, costs, waiting times and many more. Analyses can be carried out on the basis of these process cycles that have actually happened and have been recorded as cases. The advantage of case based analyses over hearsay based analyses is that the results of the analyses are closer to reality and thus realistic process weaknesses and problem causes can be found.