Human Interaction Workflow
A Human Interaction Workflow is a process that is dependent on or related to human activities. This means that a part of the process is executed by an agent and another part by a system or machine. Some process steps are therefore dependent on human action, without which the process cannot be completed. An example of such a process is the processing of a support request: Here the request is received by a system, but the process cannot be terminated without the manual processing of the request. Human interaction workflows can, for instance, be implemented and partially automated using a Process Engine.
How can people, systems and machines interact?
In the past, the interaction of people was the economic focus, then it was the interaction between people and machines, and today it is more the interaction between people and systems.
One aspect that has changed a lot is the signing of contracts. In the past, things were bought and sold from person to person in a market or shop. Nowadays people order many things online, resulting in a human system interaction.
Interaction between people and systems occurs wherever people operate a computer, for example. This can be the case when selling goods or services, as well as when creating digital models or writing an e-mail. People and systems can interact in the work environment as well as in their free time. Thanks to laptops, smartphones and the cloud, they are even independent of location.
Interaction with industrial machines such as robots, presses or even production lines, on the other hand, tends to take place in the work environment. There are machines that work completely without intervention or interaction with humans – apart from initial interactions or repair work. These are, for example, fully automated machines for the production of confectionery.
However, there are also systems, machines and production plants that only function in interaction with humans. An example of this is the production of automobiles. In this very production, some steps are taken over by machines, often robots. Such steps are, for instance, the assembly of the wheels or the installation of the windows. Other steps, such as laying the cables or installing the wiring harness, still have to be performed by humans. However, all these steps are necessary in order to get a functioning car. This process cannot be completed without the cooperation of humans, so a Human Interaction Workflow is created.