The processing time is the time required to process a work item. It is therefore the time spent on manufacturing the product or providing a service. It can be assigned to the activities and the entire process.
How does processing time affect process performance and compliance?
The duration of the process results from the duration of the individual activities plus other times, such as the waiting time, transport time, and idle time. The cycle time and the processing time are often used for process analyses and are therefore important indicators for the process performance.
In addition, a shorter or longer duration has a positive or negative influence on the time of the process run. If processing times are too long, there is a risk that the company’s specifications or legal requirements will not be met and compliance with this process cannot be guaranteed. A compliance standard for support requests is for example a maximum processing length of 30 minutes.