Population growth, infrastructural changes, and continuous maintenance – every day the Berliner Wasserbetriebe face diverse challenges involved in the water supply of the German capital.
Berliner Wasserbetriebe opted for a new, innovative solution in order to maintain an overview of it’s complex processes and excel in process execution. With LANA Process Mining, BWB have successfully automated and centralized their process controlling and implemented a holistic tool for process optimization. The BWB have thus taken a decisive step in the direction of the digital organization.
LANA Process Mining – Transparency for complex processes
18,000 kilometers of network facilities, 7,900 kilometers of pipeline network and 10,900 kilometers of sewer and ADL networks – they all lie in the area of responsibility of the Berliner Wasserbetriebe. These network systems must be constantly renewed and expanded, which is why the so-called “cross-media network construction” (MüN) is an important topic. It describes the construction process of the three main media – sewer, drinking water pipe, and wastewater pressure pipes. However, the MüN process is carried out across different departments and responsibilities. Accordingly, the process has so far been monitored in a decentralized way, by various instances and was not transparent in its entirety. The process controlling was also handled manually via Excel, which is why it was error-prone and limited in its documentation options.
The BWB have thus focused on these three points in their Process Mining initiatives:
– the realization of holistic process transparency
– the development of an interdepartmental, centralized controlling system
– validation of data from different systems or departments
Innovative controlling and automated process analysis – the implementation of a holistic solution
LANA Process Mining is the first implementation of cross-departmental controlling and reporting based on real process data. The process data was extracted from the IT systems involved and validated. Together with the data scientists from Lana Labs, data gaps were eliminated and data quality significantly improved.
Berliner Wasserbetriebe achieved the following successes with LANA Process Mining:
1. With the visualization of the process data in LANA, the BWB gained insights into the entire process flow of cross-media network construction for the first time.
2. Using the automated process visualization, the BWB were able to analyze the process as a whole for the first time. This gave them a new, holistic understanding of the process.
3. Based on real process data, the BWB set up a compliant target process in the shortest time. With this process model, all non-compliant process variants could be automatically identified.
4. With the KPI and PPI dashboards in LANA, BWB can implement cross-system and cross-departmental controlling. Flexible, holistic and centralized.
With the implementation of LANA Process Mining, Berliner Wasserbetriebe have achieved three decisive milestones: holistic process transparency, identification of important process characteristics and key figures, and innovative, demand-oriented controlling.
Read more about this in the detailed Use Case and find out which further added values the use of LANA Process Mining has brought to Berliner Wasserbetriebe.