LANA Process Mining | Success Stories

A new era of process excellence

Optimized processes with LANA Process Mining

Transform strategically. Implement smartly. Optimize sustainably.

Fast in manufacturing

How a leading production and logistics company was able to reduce its lead times by 700% with LANA Process Mining…

Success Story: Manufacturing

Effective in Customer Service

How a global communications company visualizes the Customer Journey and thus sustainably strengthens customer confidence…

Success Story: Customer Service

Intelligent im Einkauf

How a machine manufacturer optimized its purchasing process with LANA and now achieves annual savings of up to seven figures…

Success Story: Purchasing

Success Stories with LANA Process Mining

Fact-based transformation – Use Case: Manufacturing

The Interroll Group is a leading global provider of solutions for internal material flow. With LANA Process Mining, they have not only efficiently optimized the production process. The improved data quality and holistic process transparency provide an ideal, fact-based basis for further digital transformation and continuous improvement.

Results

INSIGHT INTO PROCESS STRUCTURE
In contrast to the linear target process, more than 3,000 complex process variants were identified.

BETTER PERFORMANCE
LANA was able to find and optimize the main reason for the 700% increase in process time.

HIGHER DATA QUALITY
LANA allows more effective reporting and consistently clean process analyses through improved data structures.

DATA BASIS FOR OPTIMIZATION
Interroll uses Process Mining to develop fact-based strategies in the company’s continuous improvement process.

LANA Process Mining Success Stories - Manufacturing

Optimize Performance – Use Case: Communication

As one of the world’s leading communications companies, Telefónica has found LANA Process Mining to be a perfect tool for testing the effectiveness of its customer-oriented processes. At the same time, the transparency gained ensures that the customer journey is recorded holistically. LANA thus combines performance optimization with an unprecedented process understanding for the users.

Results

IMPROVED SERVICE
Through targeted analysis, Telefónica has found weak points in the service process and thus systematically increased performance.

TRANSPARENCY AND CONTROL
The complete process visualization in LANA shows the customer journey end-to-end and allows an unparalleled overview of the entire process.

HIGHER CUSTOMER SATISFACTION
The optimized customer service leads to higher trust and thus stronger customer loyalty, which increases both revenue and brand value.

SUSTAINABLE OPTIMIZATION STRATEGY
Flexible dashboards give Telefónica out-of-the-box comprehensive controlling and monitoring features that form the basis for new optimization strategies.

LANA Process Mining Success Stories - Communication

Minimize Risks – Use Case: Purchasing

LANA has taken a close look at the purchase-to-pay process for an international manufacturer of construction machinery. The result: drastic savings every year. In addition, compliance risks are effectively eliminated by LANA uncovering previously unseen process deviations and automating and standardizing the process.

Results

MORE EFFICIENT WORKFLOWS
LANA significantly accelerates process cycles by reducing redundant work and improving resource usage.

EFFECTIVE AUTOMATION
The focus is on the identification and prioritization of automation potential as a basis for the sustainable use of resources.

IMPROVED COMPLIANCE
The client eliminates audit risks and identifies potential savings, including through the detection of a high number of Maverick Buying cases.

SIGNIFICANT COST SAVINGS
LANA enables consistent adherence to cash discount periods for significant cost reductions throughout the year.

LANA Process Mining Success Stories - Purchasing

“Companies have a wide variety of data sources that provide an infinite amount of information, but usually remain hidden. With LANA, we were able to bring our data treasures to light and thus create process transparency that helps us to visualize, understand and control internal processes and procedures in a targeted manner. We are now actively using our data to improve our performance on a daily basis.”

Anna Gruenwald, Finance and Process Controlling, Berliner Wasserbetriebe

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Process Mining Success Stories

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„LANA Process Mining has given us optimal support in the internal process analysis, especially through the efficiency of the analysis and the user-friendliness of the tool. The experience gained, has encouraged us to offer LANA to our customers as a new consulting product that examines their processes.“

Torben Hingst, Head of Business Intelligence and Data Integration, MACH AG

“The Maastricht Heart+Vascular Centre is always striving to deliver the best possible health outcomes to patients per euro spent. Lana Labs provides us with a great solution to help making complex organizational processes more transparent, to identify bottlenecks and opportunities for improvement. Feedback on their software is well received, and quickly implemented in next versions.”

Wim Dohmen, Head of Business Information Management, Maastricht Heart+Vascular Center & Stijn Schretlen, Service Delivery Lead, Medtronic integrated Health Solutions

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Interroll Logo

„LANA Process Mining is the ideal tool for Interroll Holding GmbH to support our continuous improvement process with tangible data. The insight that the software offers after just the first analysis is extremely valuable for the entire operation.”

Jürgen Wik, Head of Production Systems, Head of Global Kaizen, Interroll Holding GmbH, Wermelskirchen

Use the full potential of your processes – with LANA Process Mining.

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