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What makes processes excellent?

What makes processes excellent?
August 1, 2019 Jonny

Through digital, automated process analysis, you will achieve true process excellence. Sounds great, but it’s not just a marketing slogan. But what actually makes processes excellent? What does excellence mean in the context of modern process management?

Tools such as LANA Process Mining allow companies to optimize their business processes in a targeted and strategic way through analysis projects. Among other things, concrete KPIs are defined to check the success of optimization measures. (Learn about each individual project phase in the free Process Mining Guide.) These performance indicators describe the extent to which a process is optimized – but what makes it excellent?

Transform strategically. Implement smartly. Optimize sustainably.

With LANA Process Mining you have full control over your digitization strategy. You can find out how LANA makes your company faster, more efficient and smarter by talking to our experts.

Excellence through efficiency – speed and sustainability

One of the main goals of any analysis and optimization project is to improve process performance. The speed of process execution is essential here, as faster turnaround times and shorter waiting and idle times generally significantly improve output – be it higher production output or more customer-friendly services.

In the worst case, however, the narrow focus on pure performance can run contrary to actual excellence. Stronger process output is often associated with higher resource consumption and considerable personnel effort. In order to make processes excellent, you should prioritize efficiency as well as effectiveness. LANA Process Mining supports you in identifying and utilizing the potential for sustainable resource efficiency. By discovering promising optimization opportunities with Process Mining, you make your business processes faster, more efficient and thus: excellent.

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Excellence through standards – internal standardization and DIN EN ISO

Improving processes individually is a very good first step. However, in order to optimize business processes in a truly sustainable way, you should consider standardizing your processes. This means that a particular process not only runs optimally in itself, but also corresponds to certain internal or external standards and is therefore normed to a certain degree.

Internal standards can take many different forms. Your organization decides which factors are particularly important for business excellence and aligns the corresponding processes accordingly.

External standards, in turn, are set by regional or even international bodies. The most common are the DIN EN ISO standards, developed by the German Institute for Norming (DIN), the European Norm (EN) and the International Organization for Standardization (ISO). A business process standardized according to DIN EN ISO is an international sign of excellence.

Excellence through automation – RPA and ESOAR

The best way to ensure both efficiency and compliance with standards is to automate processes. This can involve the entire process or be limited to individual sections. The goal is the same: Minimize personnel costs and avoid unwanted deviations from the standard process.

One of the most promising methods for this is Robotic Process Automation (RPA). You use software robots to run certain activities or even entire processes automatically without having to intervene manually. (Read our white paper on how to use RPA in a goal-oriented manner.)

Process Mining offers the best solution for this implementation. Coupled with methods such as the ESOAR Framework, you can quickly and easily identify promising automation potential in your processes.

Find out how LANA Process Mining enables you to test and improve the efficiency, standardization and automation of your processes. Talk to our experts today.